Shipping

WHAT SHIPPING OPTIONS DOES Morena Mia OFFER? 

HOW LONG WILL IT TAKE TO PROCESS MY ORDER FOR SHIPPING?

After your payment is authorized and verified, Standard orders can still take up to 4 business days, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process, if placed after 2pm PT. This is just an estimate and doesn't include weekends or holidays.

DO I NEED TO SIGN FOR MY PARCEL?

If you or a neighbor is home to accept the order, then a signature will be required. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been shipped to. If there are no safe places or available neighbors, the courier will notify you and attempt re-ship the next working day. Shipping will be re-attempted 3 times before being returned to the depot and retuned back to Morena Mia. 

I MISSED MY SHIPPING?

If you placed an order using the standard shipping service and your USPS tracking is showing that there has been an unsuccessful shipping attempt or if you have received a drop card, then you will need to either reschedule your shipment or arrange to collect your parcel from your local USPS post office.

For some areas, you can reschedule your shipping online here -  https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here -  https://tools.usps.com/go/POLocatorAction!input.action   

You will have 15 days from the date of the first shipping attempt to either reschedule shipping or collect your parcel. After this time your parcel will be returned to us. 

DO YOU SHIP TO PO BOXES?

The express shipping services for USA cannot make shippings to PO Box addresses. Please use an alternative shipping address or select the Standard shipping service.

WHAT TIME WILL MY ORDER ARRIVE?

Shipments can be made anytime between 8am and 9pm.

CAN YOU SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Shipping to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organization in the address field as well as the contact name to ensure your parcel is successfully shipped.

DISPUTED SHIPPING

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

If you wish to dispute shipping of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as shipped to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated shipping costs.